Frequently Asked Questions
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
No, you can make orders and check out as a guest, but we recommend that you register for an account so you won’t have to enter your details every time you shop with us.
DO YOU SHIP AS A GIFT?
All of our items are packed in our signature wrapping, however you can add a personalized message on checkout.
WHERE DO YOU DELIVER?
We deliver our products locally as well as worldwide with ARAMEX OR DHL. Cost of shipping will be calculated automatically at Checkout.
We deliver within Lebanon with Aramex.
HOW MUCH WILL I BE CHARGED FOR SHIPPING ?
WE OFFER FREE DELIVERY WITHIN LEBANON
AND FREE WORLDWIDE SHIPPING FOR ORDERS ABOVE 200$.
Otherwise, the shipping cost varies depending on the shipping provider, size, weight and destination of your chosen items, the shipping cost will appear at the checkout.
WHAT IS YOUR RETURN AND EXCHANGE POLICY ?
Please check our exchange and returns policies
WHY IS MY RECEIVED ITEM NOT EXACTLY THE SAME AS THE ONE SHOWN ON THE WEBSITE?
Each of our products is carefully handmade by artisans, that is why some minor irregularities might occur, making each item unique.
CAN I PLACE AN ORDER BY PHONE?
You can contact us threw WhatsApp on +961 81 90 10 70, and we will be happy to guide you on how to proceed with your order through our website
WILL I NEED TO PAY TAXES AND DUTIES?
You may be liable to pay import duty or tax on goods entering your country. Any additional charges for customs clearance must be paid for by you. We have no control over these charges and cannot predict what they might be.
HOW SECURE ARE MY CREDIT CARD DETAILS?
All credit card transactions on the website are processed using a secure online payment gateway that encrypts your card details in a secure host environment. These details will be fully encrypted and only used to process card transactions which you have initiated.
WHICH CURRENCIES CAN I SHOP IN?
We accept online payments in US Dollars only. If your card is in a different currency, please note that your payment will convert to USD automatically.
For orders inside Lebanon, we accept cash on delivery, in $ or LBP (daily market rate)
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept payment from all major credit and debit cards.